home About Adare > What Our Clients Say

 


Adare Human Resource Management is one of Ireland’s most trusted Employment Law, Industrial Relations and Human Resource Management consultancies. We realise that it is important to recognise that customer satisfaction is the responsibility of the entire organisation, not just individuals.

A ‘perfect’ score isn’t the objective, it is not always possible to meet all our Client's demands instead, but we aspire to make our best effort for every client we interact with, provide the best service that’s in our power to deliver and never stop advocating for change elsewhere in the organisation if needed.

Considering your most recent experience with Adare Human Resource Management, how likely would you be to recommend our services to a friend or colleague?

 

Net Promoter Score: 70

Considering your overall experience with Adare Human Resource Management, how likely would you be to recommend our services to a friend or colleague?

 

Net Promoter Score: 72

 

Feedback from our Clients

"We are very happy – Stephen and Sarah are always there for us."   "Excellent service very efficient. Always on hand."
"I really cannot suggest how to improve the service. I dealt with Derek McKay and Katie Ridge for HR advice, Negotiation and Legal Agreements. There professional services were critical to our organisation."   "Donal Brennan who carried out the Manual Handling training for us was fantastic, it gives us great peace of mind having such a professional train our staff."
"Nothing to improve on as far as I am concerned, the team are very professional and obliging every time."   "We are more than satisfied with the relationship formed, the work completed and the package we are currently availing of."
"The service is very responsive and all consultants are approachable and open, which is a key quality."   "Maintain current levels of responsiveness and expertise - don't lose what's working extremely well!"
"You have a great advisor Stephen that’s works so well with us, a credit to Adare."   "We are very satisfied with the service and have no suggestions to make."



Opportunities to Improve the Client Experience

Quarterly/ Bi annual/ Annual report showing how client has engaged with services/ contract review
More specific information/ tailoring for sectors
Newsletter with HR management tips, more informative pieces
Explain services that are available that we are not using
Share examples of what others have done, i.e. Examples of best practice
Better understanding of range of services available from Adare Human Resource Management


What is Net Promoter Score (NPS)?

NPS stands for Net Promoter Score, a metric used in customer experience programmes. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100. A higher score is desirable.

To calculate your NPS you need the answer to a key question: How likely is it that you would recommend your brand to a friend or colleague?


Respondents are grouped as:

  • Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.

  • Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

  • Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

 


 

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).