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Employee Engagement

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What is Employee Engagement?

Employee engagement is a workplace approach designed to ensure that Employees are committed to achievement of their Organisation’s goals and values, motivated to contribute to organisational success and are able at the same time to enhance their own sense of well-being.

The concept itself is not new; the mix of factors that make up Employee engagement have been around for a long time. Common themes include organisational commitment, job satisfaction, organisational citizenship and the willingness to go outside one's specific role in order to be helpful.

Why is having a robust Employee engagement strategy important? A Towers Perrin 2005 Global Workforce Survey for example involving about 85,000 people working full-time for large and midsized Organisations found some worrying findings.

  • 80% of highly engaged Employees believe they can positively impact the quality of their organisation’s products, compared with only 31% of the disengaged.
  • 72% of highly engaged Employees believe they can positively affect customer service, versus 27% of the disengaged.