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Client Satisfaction Survey



                       
                   We are committed to delivering EXCELLENT Client Service       

 

Our Net Promoter Score

Adare Human Resource Management has been consistently securing the 70% and above mark proving that our services rank one of the best in the country and our Customers are either Very Satisfied or Satisfied with their experience.


Client Feedback

Our Approach

Net Promoter Score (NPS) is a great way to measure customer experience and loyalty of an organisation’s customer relationships. It is a proven metric to measure client’s overall perception of the brand and provides the best anchor for customer experience management (CEM) program.

The survey enabled clients of Adare Human Resource Management to share their experiences, insights and opinions into the quality of the services we provide and allows us to ensure we remain the leading provider in Employment Law, Industrial Relations, Health & Safety and best practice Human Resource Management Services in the country.

How is NPS score calculated?

 The Net Promoter Score is an index ranging from -100 to 100 and measures the willingness of customers to recommend an organisation’s products or services to others.

NPS is calculated using:

NPS = % Promoters - % Detractors

Promoters – answered 9 or 10. They are very happy with the product or service as they are the repeat buyers and they will recommend the organisation’s products or services to other potential buyers.

Passives - give a score of 7 or 8. They are somewhat satisfied but could easily switch to another provider. They would neither recommend nor spread negative feedback.

Detractors- give a score lower than or equal to 6. They are not happy with the product or service and are likely to damage the company’s reputation through negative word-of-mouth.  

Score of 50% and above is Excellent

Score of 70% and above is Best-in-Class


Our Learnings